Terms of Service

1. Acceptance of Terms

Moraine (“the Service”) is operated by “Hypeform” Ltd („Хайпформ” ЕООД), UIC/EIK 206467190, Sofia, Bulgaria (“we”, “us”). By accessing and using the Service, you accept and agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.

The Service has a free tier that stays free. Some features are part of a paid subscription, described in section 2.

2. Subscriptions, Billing and Cancellation

Who you buy from.Paid subscriptions are sold through Stripe’s Managed Payments, which means Stripe (trading as Link) is the merchant of record and the seller for that transaction. Link takes the payment, remits any VAT, and sends your receipts and invoices. Charges appear on your statement as LINK.COMfollowed by our name. Subscriptions bought inside the iOS app are sold by Apple through the App Store; Apple is the seller for those, and they are managed, renewed and cancelled through your Apple ID settings, subject to Apple’s terms.

Prices and renewal. Prices are shown on the Upgrade page in euro and include VAT where it applies, so the amount displayed is the amount you pay. Subscriptions renew automatically at the end of each billing period — monthly or yearly, as chosen at checkout — until cancelled. If we take part in a promotion (for example a discounted founding-member price), the price you paid at sign-up continues to apply for as long as your subscription stays active without interruption.

Cancelling. You can cancel at any time through link.com, where your orders and subscriptions are managed, or from the Upgrade page in the app. Cancellation stops the next renewal; you keep paid access until the end of the period you have already paid for, and we do not pro-rate part-used periods.

Right of withdrawal (EU/EEA consumers). You normally have 14 days to withdraw from a distance contract without giving a reason. Because a subscription gives you immediate access to digital content, at checkout you are asked to consent to performance beginning straight away and to acknowledge that you then lose that 14-day right. If you did not receive access, or the Service does not work as described, contact us and you are entitled to a refund regardless.

Refunds and support. Payment and subscription questions are handled by Link support, which may issue a refund within 60 days of a transaction. For anything about the product itself, write to us at support@usemoraine.com.

Fair use.A paid subscription is for one person’s own use. “Unlimited” conversations are subject to reasonable daily limits that protect the Service from automated or abusive use; those limits are set well above normal personal use, and we will tell you if you are approaching one rather than cutting you off silently.

Price changes. We may change prices for future billing periods. We will tell you before a change affects you, and you can cancel before it takes effect.

3. Medical Disclaimer and Limitation of Liability

Limitation of Liability: To the fullest extent permitted by law, Moraine, its affiliates, and their respective officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use the Service
• Any health decisions made based on information provided by the Service
• Any inaccuracies, errors, or omissions in the content provided by the Service
• Any unauthorized access to or use of your data

4. No Medical Advice

The Service does not provide medical advice. All content provided by the Service, including AI-generated recommendations, is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read or been advised through the Service.

5. User Responsibilities

You agree to:

• Use the Service only for lawful purposes
• Provide accurate and truthful information when using the Service
• Consult with healthcare professionals before making any health-related decisions
• Not rely solely on the Service for medical advice or emergency medical situations
• Maintain the security of your account credentials

6. AI-Generated Content

The Service uses artificial intelligence to generate health-related content, recommendations, and analyses. You acknowledge and understand that:

• AI-generated content may contain errors or inaccuracies
• The AI may not always provide accurate medical or nutritional information
• You should verify all AI-generated information with qualified professionals
• The Service makes no warranties regarding the accuracy of AI-generated content

7. Data Privacy and Security

Your health data is sensitive and personal. We take data privacy and security seriously. Please review our Privacy Policy for detailed information about how we collect, use, and protect your data.

You are responsible for maintaining the confidentiality of your account and password. You agree to notify us immediately of any unauthorized use of your account.

8. Service Modifications and Termination

We reserve the right to modify, suspend, or discontinue the Service at any time, with or without notice. We may also terminate or suspend your access to the Service at our sole discretion, without prior notice, for any reason, including if you breach these Terms of Service.

9. Indemnification

You agree to indemnify, defend, and hold harmless Moraine, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, actions, suits, or proceedings, as well as any losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Service, your violation of these Terms, or your violation of any rights of another party.

10. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of any material changes by updating the "Last updated" date at the top of this page. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which Moraine operates, without regard to its conflict of law provisions.

12. Contact Information

If you have any questions about these Terms of Service, please contact us at support@usemoraine.com.